0

Your Cart is Empty

Frequently Asked Questions

Orders

You can view our styles and check our stock availability here to see our full range of premium luxury European garments. 

Once you have chosen the style you love you can either:

- call us on (08) 8232 7822 to place your preferred style and size on hold for free in store for 48 hours 

- Buy your preferred style and size by proceeding to our check out page, then come into the store for fitting and a double-check fitting and pick up. 

Different, right? You bet ya!

80% of women purchase the wrong bra size and we are determined it is not going to be you.

To ensure you have ordered the right size and style for you, come on in and have a fitting. Sometimes the size is perfecto, other times it needs a tweak. We can even help you find the right style to suit your shape, size and occasion.

Nope, not unless you are an existing customer.

We take our job seriously and it is super important that we sell you the size and style that works perfectly for you.

That means you will need to come into our store for a fitting. If you are an existing customer and have had a fitting with us recently give us a call on (08) 8232 7822 to arrange delivery.

Payment

We work with you in our boutique to ensure you have the perfect fit so we prefer you to pay in store. 

However, if you wish you can reserve your preferred style and size by placing an order from the products page (https://alexandralingerie1.myshopify.com/collections/all) and submitting payment at check out. If any changes are needed we can work it out in store. 

You can pay in store using Mastercard, Visa, cash, or gift vouchers. Sorry, we don’t accept American Express. 

If you purchase online we accept Mastercard, Visa or Paypal, all processed securely using shopify platform.

In store fittings

Shop 31 Adelaide Arcade, off Rundle Mall
Adelaide CBD, Australia

80% of women purchase the wrong size bra. Plus, of the 50% of women who come to us who have had a fitting elsewhere, most of these are STILL wearing the wrong size bra. 

Crazy right? We think so. 

We take our job seriously and rest easier knowing we have sold you the perfect bra by taking the time to do a professional fitting.

Generally, about once a year… 

But there are lots of life events that can impact your breasts that can change your breast size, shape and requirements like being pregnant, having a baby, breastfeeding, breast surgery, weight loss or weight gain. 

If you have experienced any of these significant changes you will need a new fitting.

As trained Fitting Experts, my friendly team and I will take two measurements over your clothes: one under the bust and one over the bust. Then we will chat to you about your requirements and help you find perfect size and style. 

When trying on options we will help you adjust the straps, check for firmness and make sure the underwires are fitting correctly. 

It’s really not daunting – we will have you feeling relaxed, beautiful and incredible in no time.

A standard fitting takes about 10 minutes, but you will need to leave extra time to try on different sizes and styles.

Nope, it is all part of the service.

We highly recommend purchasing a gift voucher so your recipient can come in and have a fitting to choose the right style and size.

Sizing

Australian sizes 6 to 22 – D to J

Which means:

Back sizes 6 / 8 / 10 / 12 / 14 / 16 / 18 / 20 / 22

Cup sizes D / DD / E / F / FF / G / GG / H / HH / J

We can order it in. 

Jump onto Alexandra's Fitting Room to get all the juicy details on sizing.

Custom orders

If you want a specific style, particular color, or a size that is not in stock it can be ordered in just for you! 

Alexandra Lingerie work with a wide range of premium suppliers and can order your just what you are looking for. 

Ongoing collections can be ordered anytime, but keep in mind fashion collections can sell out quickly so get in fast!

Chantelle, Curvy Kate, Elomi, Empreinte, Fantasie, Freya, Goddess, Hotmilk, Maison Lejaby, Panache, PrimaDonna and Sculptresse.

Custom order can take up to 3 weeks to come in store.

Covid-19 update:
Because of the pandemic, the current frame time to receive custom orders is between 3 & 4 weeks.

Special events

Congrats!

We recommend you come into our boutique and choose your bridal lingerie before you choose your dress.

Yes, really!

That way you know that you have the perfect bra that works with your preferred dress.

At least one month, however two months is safer. 

If a particular size or style needs to be ordered in for you it can take up to three weeks. We need enough time to make sure you have the perfectly fitted lingerie for your special event. 

Returns

Yes, although as it will be professionally fitted to you it is unlikely that you will need to exchange it! 
All items must be returned intact, unworn and with tags on. 

Below are our exchange terms:

sale items – exchange or credit note within 7 days of purchase

full price items – exchange or credit note within 30 days of purchase

lingerie accessories – no exchange

No, although we do offer exchanges on all items except accessories.

See exchange terms above.

No.

Come into our store so we can process your exchange and help you choose a style and size that is right for you. Easy!

Care

Jump onto Alexandra's Fitting Room to get all the juicy details on how to care for your garments

Privacy

You can count on it. 

We will not distribute, sell or share your information and we keep everything secure. You can read our privacy policy here.

LET'S KEEP IN TOUCH

Call us now to hold the size during 48h for free
08 8232 7822